Frequently Asked Questions (FAQ)

Orders

How do I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We process orders quickly, so changes may not always be possible once the order has been shipped.

Shipping

Do you offer free shipping?

Yes! We offer FREE standard shipping on all orders within the United States.

How long does shipping take?

Orders are processed within 1 business day and shipped via USPS. Delivery typically takes 3–5 business days.

Do you offer expedited shipping?

Yes, USPS Priority Mail is available at checkout for an additional cost, only if you need faster delivery.

Do you ship internationally?

Currently, we only ship within the United States.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original condition and packaging.

Do I have to pay for return shipping?

Return shipping is free if you received the wrong item, or if the item is defective or damaged during transit. Otherwise, return shipping costs may apply.

What if my order arrives damaged or is lost?

If your package is lost or arrives damaged, please contact us. Refunds or exchanges will be issued after a claim is filed and approved by the carrier and J S Copti, Inc.

How long does it take to receive a refund?

Once your return is received and approved, refunds are issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Products

What products do you sell?

We specialize in high-quality magnetic hematite jewelry, including bracelets, necklaces, and custom designs for both men and women.

Are your products handmade?

Many of our items are handcrafted with attention to detail to ensure quality and durability.

Contact & Support

How can I contact you?

If you have any questions or need assistance, please contact us through our website. We are happy to help.